Terms & Conditions

Cancellations and Refunds

Serena security reserves the right to cancel an account at any time with or without notice. Deposit amount paid by customers shall be applied to their last month of service.


Serena Security shall not be responsible for any damages that your business may suffer while providing live monitoring services. Serena Security makes no warranties of any kind, expressed or implied for the services we provide.


  • Discover, MasterCard, Visa, Amex and Debit credit cards are accepted.
  • No Cash accepted.
  • No Checks accepted.
  • We bill in advance.
  • All customers are setup on auto pay.
  • All invoices are subject to state sales tax where the service is being performed.

Automatic renewal

All contracts are renewed automatically unless we receive a 30 day written notice via email.